Returns & Exchange Policy

Last updated: 23 June 2026

Note: This is a starting template. Items shown in [BRACKETS] must be completed with your business details, and the wording should be reviewed by a qualified professional before you rely on it.

If something isn't quite right, we're here to help. Please review the conditions below before requesting a return or exchange.

1. Return window

Return or exchange requests must be raised within [RETURN WINDOW, e.g. 7 days] of delivery.
To start a request, email missyandmoppet@gmail.com with your order number and reason.

2. Condition of items

Items must be unused, unwashed, and undamaged, with all original tags and packaging intact.
Custom-made, personalised, and [other non-returnable categories, e.g. innerwear] items cannot be returned unless damaged or defective.

3. Exchanges

We are happy to exchange for a different size or product, subject to availability. If the replacement differs in price, the difference will be [collected / refunded].

4. Return process

Once your request is approved, we will arrange a pickup or share return instructions.
Return shipping is [free / charged at ₹X / borne by the customer], except where the item was damaged, defective, or incorrect.
After we receive and inspect the item, your exchange or refund is processed per our Refund & Cancellation Policy.

5. Damaged or incorrect items

For items that arrive damaged, defective, or incorrect, please report within [REPORTING WINDOW, e.g. 48 hours] with photos, and we will cover the cost of a replacement or refund.