Refund & Cancellation Policy

Last updated: 23 June 2026

Note: This is a starting template. Items shown in [BRACKETS] must be completed with your business details, and the wording should be reviewed by a qualified professional before you rely on it.

We want you to love what you order. This policy explains when and how orders can be cancelled and refunded.

1. Order cancellation

You may cancel an order within [CANCELLATION WINDOW, e.g. 24 hours] of placing it, provided it has not yet been dispatched.
To cancel, email missyandmoppet@gmail.com with your order number.
Once an order has been dispatched, it can no longer be cancelled but may be eligible for return — see our Returns & Exchange Policy.

2. Refund eligibility

Refunds are issued for cancelled orders, items returned in line with our Returns Policy, or orders we are unable to fulfil.
Custom-made, personalised, or made-to-order items are non-refundable unless they arrive damaged or defective.
[LIST ANY OTHER NON-REFUNDABLE ITEMS, e.g. innerwear, sale items].

3. Refund method & timeline

Approved refunds are processed to your original payment method via Razorpay.
Refunds are typically completed within [REFUND TIMELINE, e.g. 5–7 business days] of approval; the time for funds to reflect depends on your bank.
Shipping charges are [refundable / non-refundable] except where the return is due to our error.

4. Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within [REPORTING WINDOW, e.g. 48 hours] of delivery with photos, and we will arrange a replacement or full refund at no extra cost.

5. Contact

For any refund or cancellation request, email missyandmoppet@gmail.com.