Frequently Asked Questions
Last updated: 23 June 2026
How do I choose the right size?
Each product lists age-based sizing (from newborn through older kids). Pick the age range that matches your child; if you're between sizes, we suggest sizing up. Still unsure? Message us on Instagram or email missyandmoppet@gmail.com.
How long will my order take to arrive?
Orders are usually dispatched within [DISPATCH TIME] and delivered within [DELIVERY TIME]. Full details are on our Shipping & Delivery page.
Can I cancel or change my order?
You can cancel within [CANCELLATION WINDOW] of ordering, as long as it hasn't shipped. See our Refund & Cancellation Policy.
What is your return & exchange policy?
Most items can be returned or exchanged within [RETURN WINDOW] of delivery if unused with tags intact. Custom and personalised items are not returnable unless damaged. Full details are on our Returns & Exchange page.
How are refunds processed?
Approved refunds go back to your original payment method via Razorpay, typically within [REFUND TIMELINE]. See the Refund & Cancellation Policy.
Do you make custom or personalised pieces?
Yes! Tell us what you have in mind on our Customize page and we'll take it from there. Custom pieces may take longer to make and are non-refundable unless they arrive damaged.
What is “Try at Home”?
Our Try at Home service lets you preview selected pieces before you commit. [Describe how it works, eligibility, and any charges].
Which payment methods do you accept?
Payments are handled securely through Razorpay, which supports UPI, cards, net banking, and popular wallets. We never store your full card details.
How do I contact you?
Email missyandmoppet@gmail.com, DM us on Instagram, or visit our Contact page.